19Labs Introduces GALE | Toci, a WhatsApp-Based AI Solution Expanding Healthcare Access in Developing Countries
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Seamlessly orchestrating AI, telemedicine, and WhatsApp to guide patients, manage demand, and connect individuals to care
Redwood City, California – March 25, 2026
Telemedicine is scaling, but healthcare systems lack a way to manage the growing volume of patient questions, guidance needs, and coordination.
19Labs today announced GALE | Toci, a WhatsApp-based AI solution designed to expand healthcare access by guiding individuals, managing demand, and connecting people to appropriate care — before, between, and beyond clinical encounters.
“WhatsApp makes care accessible. AI makes it scalable and cost-effective. Telemedicine keeps the human in the loop, ensuring patients receive the guidance and care they need.” — Ram Fish, CEO, 19Labs
Already deployed within public health systems in Oaxaca, Mexico, Toci demonstrates how Ministries of Health can scale access without increasing frontline burden.
Extending Telemedicine Beyond the Virtual Visit
Telemedicine expands access to clinicians, but many systems still lack a scalable way to guide individuals before, between, and beyond clinical encounters.
GALE | Toci addresses this gap by simple, conversational guidance through WhatsApp, helping individuals understand their health, determine next steps, and connect to appropriate care through a familiar, easy-to-use experience.
Through WhatsApp, Toci enables individuals to:
Access guidance on symptoms, preventive care, and next steps
Understand when and where to seek care
Be guided toward telemedicine or in-person care when appropriate
Engage continuously beyond the clinical visit
By handling high-volume, routine interactions across different patient needs, GALE | Toci allows clinical teams to focus on higher-acuity care while maintaining continuous, population-scale engagement.
Built for Real-World Public Health Systems
GALE | Toci is designed for deployment within national and regional healthcare systems, with workflows aligned with local health policies, languages, and community needs.
GALE | Toci:
Delivers consistent, policy-aligned guidance grounded in Ministry-approved protocols
Enables structured navigation into official digital and telemedicine services
Operates through existing citizen communication channels, reducing barriers to adoption
Does not diagnose conditions, prescribe medications, or replace clinicians, and is designed to prompt users to seek follow-up with qualified healthcare professionals or official health services when appropriate
Workflows are developed collaboratively with Ministries to reflect local policies, priorities, and health system maturity. This ensures AI operates within defined authority while strengthening, rather than bypassing, established care structures.
Live Use Case: Oaxaca, Mexico
The Ministry of Health of Oaxaca is using GALE | Toci as part of its broader digital health strategy to extend access to care and public health guidance.
19Labs team members during the Oaxaca Ministry of Health’s official announcement to introduce their implementation of GALE | Toci
Integrated with the state’s Health Command and Control Center (C5 de Salud), GALE | Toci enables continuous interaction between healthcare teams and communities through a familiar messaging platform. It helps provide timely guidance, identify when individuals may require urgent or follow-up care, and guide them toward appropriate services.
This deployment demonstrates how conversational AI is being used to expand access to guidance, improve coordination, and support telemedicine services within existing public health infrastructure.
“GALE | Toci is helping us reach communities across Oaxaca more efficiently and reliably, supporting public health coordination at a scale we could not achieve alone. Integrated with our new Health Command and Control Center (C5 de Salud), it provides accurate, timely guidance directly through a channel our citizens already trust, strengthening the connection between our teams and the people we serve.” — Dr. Efrén Emmanuel Jarquín González, Secretary of Health and Director General of the Oaxaca State Health Services
A Scalable AI Solution for Care Access Across Ministries Worldwide
GALE | Toci is part of the 19Labs telemedicine ecosystem and can be adapted across regions, health priorities, and system maturity levels.
By enabling healthcare systems to guide individuals, manage demand, and coordinate access to care, GALE | Toci helps Ministries of Health build more accessible, responsive, and sustainable systems without increasing operational burden.
“GALE | Toci represents the next evolution of telemedicine infrastructure. The deployment in Oaxaca shows that conversational AI can be integrated into public health systems and used to expand access to guidance and care at scale. This is a practical model Ministries of Health can adopt globally as they modernize healthcare delivery.” — Ram Fish, CEO, 19Labs
As hybrid care models become the global standard, scalable ways to guide patients, manage demand, and connect individuals to appropriate services will be essential to maintaining accessible, coordinated, and trusted healthcare systems. GALE | Toci positions Ministries to build these capabilities, responsibly, sustainably, and at a population scale.
GALE | Toci's capabilities are continuously evolving as AI technologies advance. For the latest features, deployment configurations, and implementation details, please contact 19Labs directly.
About 19Labs
19Labs is transforming rural healthcare with telemedicine, AI, and medical delivery drones. Inspired by Florence Nightingale, we ensure no community is beyond quality care. The GALE platform integrates telehealth, diagnostics, and remote patient monitoring, while GALE | Toci, our AI WhatsApp-based solution for scalable healthcare access, provides population-level health guidance to support decision-making by healthcare providers and systems—extending clinical intelligence across entire communities. GALE | Force drones deliver life-saving medications, vaccines, and supplies to even the most remote areas. In partnership with governments, healthcare leaders, and innovators like Zoom, Amwell, and EchoNous, 19Labs is creating a future where healthcare knows no boundaries. www.19Labs.com