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Privacy Policy

Privacy Policy
Effective Date: April 20, 2023

Welcome to 19Labs.


We take your privacy seriously. We are committed to protecting your privacy under all applicable laws and regulations.


This Privacy Policy is a binding agreement between you and 19Labs regarding using the 19Labs data collection and associated services and activities. Please read this Privacy Policy before using or submitting content in any form or medium.


By submitting content to 19Labs, you agree to abide by and be bound by this Privacy Policy. 19Labs reserves the right to change this Privacy Policy at any time, and you agree to be bound by any such changes. Unless explicitly stated otherwise, any new features or functionalities that augment or enhance our services shall be subject to this Privacy Policy.


If you disagree with this Privacy Policy, please do not submit content. Our Privacy Policy outlines how we get and use information about you, whom we share it with, and how you can control your privacy settings.

What's in This Policy?

The following provides an overview of the information 19Labs collects during your use of our website. 19Labs only collects data for your use of this website.

I. What We Collect

Through your general use of our website, 19Labs may collect and receive the following information about you that reveals your specific identity or is directly tied to your specific identity:

  • Your full name

  • Your location

  • Your email address

  • Your submitted inquiry content

  • Your I.P. address; and

  • User preference data.

​II. How 19Labs Collects This Information

Here are the ways that 19Labs may collect your information.

III. How 19Labs May Use Your Information

Here are how 19Labs might use your information to provide our services and serve you better content.

  • We use your information to reply to your inquiries.

  • We use your information for general business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new services, and enhancing, improving, or modifying our website.

  • We need information about your social media account and activities to facilitate social sharing functionality, such as sharing the 19Labs page with other Internet users.

  • We may use and share aggregated and anonymized information to better understand and serve our users or optimize our marketing efforts.

IV. Who May Receive Your Information

This is how 19Labs shares the information we collect through your use of the 19Labs website.

Any research and analysis done or shared with the intent to better the platform offerings will only be used and shared in an anonymized format.


a. Third-Party Sharing

19Labs forwards users to third-party providers such as Facebook and Twitter.


b. Administrative Purposes

19Labs may share your information with third parties for the following purposes:

  • Providing Services: 19Labs may share information about you with our service providers, who process information to provide services to us or on our behalf.

  • Fraud prevention: 19Labs may disclose the personal information 19Labs collects about its users when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, its users, or others.

  • Law enforcement purposes: If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, 19Labs may have to disclose any information 19Labs has about our users. 19Labs also may disclose information collected about you to exercise or protect legal rights or defend against legal claims.

V. Children's Privacy

Protecting the privacy of children is especially important to 19Labs. For that reason, 19Labs complies with the Children's Online Privacy Protection Act (15 U.S.C. §§ 6501–6506) and does not knowingly collect or maintain personally identifiable or non-personally identifiable information from users under 13 years of age.

VI. Your Privacy Choices

Accessing or Deleting Your Information


If you want, you can ask 19Labs for our information about you and even ask us to delete it.


If you would like to review, correct, update, suppress, or delete information that has been previously provided to us by you, you can contact our Privacy team at the email address or mailing address listed at the bottom of this Privacy Policy and ask us to specify what information we have about you and to delete certain information about you from our records. Please let us know what information you would like us to remove from our databases, or otherwise, let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests concerning the personal information associated with the email address you use to send us your request, and we may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable.


Please note that we may need to retain certain information for mandatory record-keeping purposes and/or to complete any transactions you began before your request. There may also be residual information in our databases and other records, but such information will no longer be tied to your identity.

VII. Data Retention & Security

19Labs seeks to use reasonable organizational, technical, and administrative measures to protect your information within our organization from loss, misuse, unauthorized access or disclosure, alteration, and/or destruction.


We take reasonable steps to ensure that all data we process is reliable for its intended use, accurate, complete, and current to the extent necessary for the purposes for which we use it. Unfortunately, no data transmission or storage system can be guaranteed 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting our Privacy Officer using the contact details listed at the end of this Privacy Policy.


We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. 19Labs keeps information for up to five (5) years.

VIII. Your California Privacy Rights

Since 2005, California Civil Code Section 1798.83 has permitted users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share users' personal information with unaffiliated third parties for their direct marketing purposes.


19Labs is committed to complying with the California Online Privacy Protection Act (CalOPPA) and any other relevant user privacy and security regulations.

IX. How to Contact Us

The best way to contact our Privacy team is to email us. We would love to hear your questions, concerns, and feedback about this policy. If you have any suggestions for us, feel free to let us know by writing to the following address:



995 Marsh Rd Ste-102-400

Redwood City, CA 94063

Please note that email communications are not always secure. Please do not include sensitive information in your emails to 19Labs.

X. Changes and Updates to this Privacy Policy

This Privacy Policy may be revised periodically, and this will be reflected by the "effective date" above. Please revisit this Privacy Policy to stay aware of any changes. Your continued use of the Site shall constitute your agreement to this Privacy Policy and any future revisions.

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