GALE | Toci
AI + WhatsApp + Telemedicine
Scalable, Preventive Healthcare Delivery
Toci is a WhatsApp-based AI solution that expands access to care by guiding individuals, managing demand, and connecting people to appropriate services — without increasing system burden.
Already deployed within public health systems, Toci operates as a system-level access layer, structuring how people enter and move through care.
Toci extends telemedicine beyond the visit, creating a continuous layer of guidance and engagement across populations.
Why GALE | Toci
Across rural, underserved, and resource-constrained settings, healthcare systems face a shared reality: limited capacity, fragmented access, and growing demand for guidance outside traditional care settings.
Health Guidance on WhatsApp
People often seek health advice outside the healthcare system. Toci provides trusted guidance via WhatsApp, helping people access reliable information sooner.
Private Health Conversations
Sensitive health concerns can be difficult to discuss in close-knit communities. Toci offers a private space to ask questions and seek guidance.
Connection to Care
Health guidance is most valuable when it leads to care. Toci guides users to clinics, telemedicine services, or human support when needed.
The Meaning Behind The Name
Toci (pronounced TOH-see) is an Aztec earth/mother goddess associated with healing, medicine, childbirth, and health—often described as “the one who gives health.” The name reflects the intent behind GALE | Toci: to support care, provide guidance, and help people find their way to appropriate health services—while respecting the limits of what technology should do.
Toci acts as a continuous layer of guidance and care navigation, strengthening telemedicine and hybrid care delivery while supporting clinicians and patients alike.
Examples of How Toci Can Help
Toci supports a range of patient needs through distinct, coordinated care interactions — each designed to guide users toward appropriate next steps and reduce gaps between guidance and care.
Below are examples of how people might interact with Toci to seek and access guidance.
Across all interactions, users can share their location to receive information about nearby clinics or healthcare services.
Health Guidance & Education
People often need basic health information before deciding whether to seek care.
Toci supports early-stage health guidance by helping users understand symptoms, preventive practices, and when care may be needed in natural language - enabling more informed decisions and appropriate next steps.
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Built for Real Healthcare Contexts
Toci is designed to support hybrid and telemedicine-enabled care, integrating frontline workflows and scaling clinical guidance across populations.
By handling high-volume, routine interactions across different care needs, Toci enables healthcare systems to expand access while maintaining operational efficiency.
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Population-scale communication through WhatsApp, reaching large, diverse populations via a trusted and widely adopted channel
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Policy-aligned health guidance, delivered through customizable workflows built in collaboration with Ministries and grounded in official protocols and public health guidance
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Expanded access and care navigation without increasing call center volume or frontline staff burden
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Consistent, reliable public health messaging across regions and communities, reducing fragmentation and misinformation
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Improved follow-through and engagement, supporting adherence to care plans and public health initiatives
Built for Customization: Whether deployed as a standalone support tool or as part of a broader digital health strategy, GALE | Toci is customized to local guidelines, priorities, and care pathways.
What It Is (and What It Isn’t)
Toci is a WhatsApp-based AI solution for care access and navigation, designed to support patient interactions while maintaining clear clinical boundaries.
Toci Does: |
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✅ Operate in multiple languages, with future integration of local Indigenous dialects planned for 2026. |
✅ Guide users to their nearest health center and encourage immediate care when red-flag symptoms appear. |
✅ Base responses strictly on vetted government protocols and recognized medical guides, simplifying them for clarity. |
✅ Provide simple, elementary-level health guidance in clear language. |
Toci Does Not: |
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❌ Store personal data or conversation history. Temporary chat cache resets nightly. |
❌ Replace professional healthcare or act as a substitute for urgent medical attention. |
❌ Permit non-medical, unsafe, or dangerous conversation topics. |
❌ Diagnose medical conditions or prescribe medications. |
Grounded in Real Deployment: Oaxaca, Mexico
Toci has been introduced through real-world healthcare initiatives, including collaboration with the Oaxaca Health Command and Control Center (C5) in Mexico.
This work demonstrates how conversational AI can expand preventive guidance, support telemedicine services, and improve access to health information across diverse communities.
