Janet
A WhatsApp-Based AI Health Agent for Guyana
19Labs is working with the Ministry of Health (MOH) of Guyana to support the launch of Janet, a WhatsApp-based AI health agent designed to help expand access to reliable health information and care navigation for people across Guyana.
Janet is built on 19Labs’ Toci WhatsApp AI agent technology and is being adapted to align with Guyana’s Ministry of Health guidelines. The goal is to provide a simple, familiar, and accessible digital health channel that can help Guyanese residents receive timely health guidance, understand available services, and navigate next steps in care.
Why the Name Janet
The name Janet honors Janet Jagan, the former President of Guyana and wife of former President Cheddi Jagan. Her early life included nursing training and service in a dental clinic before her decades of public service. She remains an important figure in Guyana’s national history and public life. The name was selected to reflect service, public trust, and a commitment to reaching communities across the country.
Examples of How Janet Can Help
Janet supports a range of patient needs through distinct, coordinated care interactions — each designed to guide users toward appropriate next steps and reduce gaps between guidance and care.
Below are examples of how people might interact with Janet to seek and access guidance.
Across all interactions, users can share their location to receive information about nearby clinics or healthcare services.
Health Guidance & Education
People often need basic health information before deciding whether to seek care.
Janet supports early-stage health guidance by helping users understand symptoms, preventive practices, and when care may be needed in natural language - enabling more informed decisions and appropriate next steps.
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About the Janet AI Health Agent
Janet is intended to serve as a digital health support tool through WhatsApp, a communication channel widely used by people in Guyana.
The Janet AI health agent is designed to:
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Provide health information aligned with Ministry of Health guidance
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Help users understand when and where to seek care
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Support care navigation and access to public health resources
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Extend the reach of healthcare information to communities across Guyana
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Offer a simple, mobile-first way for people to engage with trusted health guidance
Janet does not replace doctors, nurses, clinics, hospitals, emergency services, or other licensed healthcare professionals. Instead, Janet is intended to support public health communication and help users take appropriate next steps based on available Ministry of Health guidance.
About the Ministry of Health Collaboration
The Janet WhatsApp AI health agent is being developed for use in Guyana in collaboration with the Ministry of Health. The service is intended to support national health priorities by improving access to health information and helping residents navigate appropriate care resources.
This page is provided as an official reference for the Janet WhatsApp AI health agent associated with 19Labs and the Ministry of Health of Guyana.