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SMS and WhatsApp Messaging Program
Terms & Privacy Policy

19Labs Telemedicine Solutions
Last updated: August 2023

 

Messaging is utilized by 19Labs for business relationships notification with its customers. Two scenarios are supported:

  1. To notify our Customer’s Employees, specifically care providers, when telemedicine calls are placed, a patient needs to be reviewed, or another Telemedicine-related issue arises.

  2. To communicate with our Customer's Patients regarding the availability of medical results, appointment info, or prescriptions. 

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1. Prohibited usage

  1. Messages may not include any commercial marketing use. Only use for the delivery of healthcare-related information is allowed.

  2. Phone numbers will not be sold to any 3rd party.

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2. Consent for messaging

Consent for using the solution is obtained by our customers by either:

  1. Care providers: When they set up the system with their employees

  2. During a patient visit with a care provider. Consent may be written or verbal.

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3. Messaging Cancellation

  1. Care providers can remove their consent for messaging by either (i) Updating their account profile anytime or (ii) They may also request their IT administrator to remove their messaging consent.

  2. Patients may remove their consent by contacting their healthcare provider, who will remove the information from the patient account profile.

 

4. Messaging Frequency

  1. Message frequency will vary. 19 Labs reserves the right to alter the frequency of messages sent at any time so as to increase or decrease the total number of sent messages.

  2. 19 Labs also reserves the right to change the short code or phone number from which messages are sent.

 

5. Service Availability

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. 19 Labs, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

 

6. Legalese

  1. BY OPTING IN TO OR PARTICIPATING IN ANY OF THE PROGRAMS, YOU ACCEPT AND AGREE TO THESE TERMS, INCLUDING, WITHOUT LIMITATION, YOUR AGREEMENT TO RESOLVE ANY DISPUTES THROUGH BINDING, INDIVIDUAL-ONLY ARBITRATION WITH JURY TRIAL AND CLASS ACTION WAIVERS, AS DETAILED IN THE “DISPUTE RESOLUTION AND ARBITRATION AGREEMENT” SECTION, BELOW (THE “AGREEMENT”).

  2. Governing Law: This Agreement shall be governed by the laws of the State of California.

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Questions? Concerns? Suggestions?

If you have any questions about the policy, concerns about elements of it, or suggestions on how to improve it, please contact us!

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